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Visitors Are Always Welcome

St. Joseph’s Health Centre wants to welcome and encourage visits from the family and friends of our residents. Community visitors are welcome at any time between the hours of 6 a.m. and 10 p.m.

• Our bedrooms have been designed to allow for privacy.
• Each neighbourhood has a living room which we hope you will use to relax and visit with others. In the colder weather, you can enjoy the gas fireplace.
• There are small sitting areas at the end of each neighbourhood corridor where you can stop, chat and enjoy a hand-quilted mural or glassed wall display.
• Each neighbourhood has a communal dining room; however, residents can be seated at an individual table to enjoy a meal or snack with family and friends.
• There are open air balconies which can be accessed on the second, third, and fourth levels of the building.
• A Family Dining Room (located on Level One) is available for special events such as birthdays or holiday celebrations. This room is equipped with a kitchen and dining/living space, a small area for coats, and a washroom. Meals may be brought in or prepared on-site.
To book this room for a special occasion, please call ext. 4412.
• A family room (located on Level One) may be used for private visits. This space can also accommodate out-of-town guests or families who want to stay close to a loved one who is ill or dying. The room is equipped with a couch that pulls out into a double bed, and has an adjoining washroom with shower facilities.
• There are areas which residents and their visitors may enjoy using. They include:
Level One:
- the Residents’ Library
- the Tranquility Garden (with gazebo, the gazebo may be
booked for large gatherings through the Horticultural Therapist in the Recreation Therapy Department)
- the Auditorium
Level Two:
- the front courtyard
- sitting areas within the Town Square (lobby)
- the Silver Maple Coffee and Gift Shop
- the Oasis Coffee Pub
- the Bowling Alley with air hockey table
- the Pool Table Room

For Family Members


The Exceptions

During an outbreak situation, the Health Centre may have to restrict access or close the facility to visitors.

Please do not visit – if you yourself are ill.

Some of our residents are frail or elderly, have chronic health conditions (such as diabetes) or take medications that make them more susceptible to infections (such as steroids), they are particularly vulnerable to contagious diseases. Not only are they more likely to contract a “cold” or the “flu”, but their symptoms are likely to be much more severe.

As guests enter and leave the building we request that they use the hand gel at the entrance of the facility This is the single most important way to prevent the transmission of viruses and other germs.

Preventing infection takes on even more importance during “flu” season – extending from late November until late March or early April. Each fall, residents, staff and volunteers are offered vaccination against influenza. Family and friends who regularly visit our Centre are also encouraged to receive the vaccine.
Please have guests use the hand gel at the entrace of the facility upon entering and leaving.
How Family and Friends Can Help
Many people ask us how they can continue to support and provide care for a family member or friend who has moved to our Centre.

Here are some suggestions for activities in which extended families and friends can play an important role. You, the family member, may:
• Help at meal time. Your company and assistance makes it more likely that residents enjoy their meals and are adequately nourished.
• Attend events and community outings that are organized by the Recreation Therapy Program such as “pub nights”, concerts, shopping trips or other special events. Recreation Calendars are printed monthly and are readily available
• Assist with the horticulture program.
• Plan community outings for individual residents.
• Visit with a family pet (please ensure pets are vaccinated).
• Support and attend Neighbourhood Meetings and/or Residents’ Council Open Forums.
• Provide music. For example, do you play the piano, organ or other musical instrument? Could you lead a sing-along?
• Prepare a display for the Memory Box located outside each of our residents’ rooms.
• Assist your friend or family member to access other areas and services within the building. Residents can receive a significant emotional “boost” by getting their hair cut or styled at the Hair Care Centre, sharing a cup of coffee or a snack at the coffee shop or taking a stroll through the garden.
• Book the Family Room to share a meal or host a celebration.
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